How can we help?

Search frequently asked questions using keywords eg "returns"

Has my order been shipped?

You will be able to find shipping details for your order in the email sent when your order is dispatched. You can manage delivery notifications via the shipping link.

If your order is showing as delivered but you are unable to find to, please check your surrounding areas for the order or for a calling card if signature is required.

If your order is missing or there is something wrong with delivery, please contact Courier Post on 0800 COURIER and quote your tracking number.

Please contact us within 7 days of delivery date to open an investigation with NZ Post.

All missing parcels need to be lodged with NZ Post within 21 days of delivery in order for us to claim from NZ Post. After 21 days we are unable to provide replacements or refunds.