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I've received the wrong item, what should I do?

We're sorry that you received an incorrect item. Please leave the incorrect product unopened and contact us as soon as possible (within 7 working days of receiving your order).

We require your order number and a photo of the incorrect item and packing slip received to investigate with our dispatch team.

Don't worry - any returns for incorrect items are free of charge! We will email a pre-paid return label via NZ Post.


When you receive the return label please:

1. Print the label out and attach to the parcel

2. Call 0800 COURIER for a courier to collect or drop at any post shop

3. Once the parcel has been scanned by the Couriers, we'll send out the correct product 

Once we have received the incorrect product, we will dispatch the correct item. 

Returns must be received with 21 days of delivery.