How can we help?

Search frequently asked questions using keywords eg "returns"

What payment options do you offer?

We offer a range of different payment methods, available at checkout, including:

 

Pay by Afterpay

If you don't already have an afterpay account you will need to create this before placing your order.

Once you have an account, at checkout select afterpay and you will be redirected to the afterpay site where you can log into your account and accept the purchase. Once the payment has been processed you will return to NZ Muscle and receive an order confirmation and order number.  Please do not refresh the page or click away until the order has been processed successfully.

You will receive an afterpay order confirmation separately to your NZ Muscle confirmation email and you can use this to see when payments will be charged to your card. 

 

You can set up your account and learn more about afterpay via their website

 

Pay by Laybuy

Pay by Laybuy and spread your payments out over 6 weeks, interest free.  If you don't already have an Laybuy account, you will need to create this before placing your order.

Once you have set-up a Laybuy account, at checkout select Laybuy and you will be redirected to the Laybuy site where you can log in and accept the purchase. Once the payment has been processed you will return to NZ Muscle and receive an order confirmation and order number.  Please do not refresh the page or click away until your order is confirmed.

In addition to an NZ Muscle confirmation email you will receive a seperate email from Laybuy which shows when your card will be charged.

You can set up an account and learn more about Laybuy via their website.

 

Pay by Gift voucher

We accept NZ Muscle vouchers online via the promo code field at check-out.

You  can enter the code from an NZ Muscle gift voucher by either adding items to your cart and viewing/editing your cart or at checkout on the review and payment page at the bottom of the screen.

Please note that gift vouchers cannot be used in conjunction with promo codes, as the website only accepts one promo code per transaction. No change/credit is given so the value of the voucher will need to be used in one transaction. 

If you are having trouble using a gift voucher, please contact us.

 

Use NZ Muscle loyalty points

If you are signed up to NZ Muscle, make sure you log in when making purchases to earn NZ Muscle loyalty points. For every dollar you spend you will earn 1 NZ Muscle loyalty point. 100 points equals $5.

Use your loyalty points towards purchases by signing in to your account and selecting to use your loyalty point balance at checkout.

Please note loyalty points are not transferrable for cash.