How can we help?

Search frequently asked questions using keywords eg "returns"

I placed an order but have not received an order confirmation, help!

If you have placed an order and have not received an order confirmation within a few minutes, please firstly check your junk and promotional email folders.

If you still cannot locate your order confirmation and order number please contact us and let us know;

  • The form of payment used (Credit card, debit card, afterpay and Laybuy) and your email address
  • If you have paid by credit card, please let us know the last 4 digits of your credit card
  • If you have paid  by afterpay or Laybuy, please let us the reference number you received from them

This information will help us to track down your order number.