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My order is showing as delivered, but I have not received it?

If your order is showing as delivered but you can't locate it please contact CourierPost on 0800 COURIER, alternatively contact us and we can lodge an investigation with the courier for you.

Please be aware that it may take several days for the courier investigation to be completed. We are unable to resend any items until the couriers have completed the investigation and deemed the parcel lost.

Where authority to leave is selected, this is at the purchasers own risk and NZ Muscle accepts no responsibility for stolen parcels.

Please contact us within 7 days of the delivery date to open an investigation with NZ Post.

All missing parcels need to be lodged with NZ Post within 21 days of delivery in order for us to claim from NZ Post. After 21 days we are unable to provide replacements or refunds.