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Fitness Equipment Warranty

12 Months Replacement Parts Warranty

Warranty for motorised, electronic fitness equipment (bikes, rowers & treadmills)

  1. Warranty extended to the original purchaser only. Not transferable to any other party.
  2. The warranty covers manufacturing defects only. Warranty does not cover faults caused by misuse, lack of maintenance, or normal wear and tear.
  3. Unless specified, the warranty applies to a "normal" domestic environment only. Does not extend to commercial use.
  4. Warranty strictly "Back to Base". Customer must cover costs to get the item to nearest NZ Muscle location for repair.

All NZ Muscle warranties are back to base, please ensure you are able to return a product for any service requirements or to meet warranty terms and conditions before completion of the sale.

At the completion of the sale, the following terms are assumed to be accepted by the purchaser unless otherwise stated in writing.

  1. All items requiring warranty repairs must be returned at the customers’ expense to NZ Muscle in Auckland. If you need help organising a freight forwarder, please get in touch.
  2. The warranty applies to a "normal" domestic environment only. Does not extend to commercial use.
  3. Parts returned under warranty will be replaced at no cost after inspection confirms warranty failure and re-placement or repaired parts will be returned at NZ Muscle's cost.
  4. Any machines returned for repairs under warranty will be shipped/ returned at the cost of the purchaser if not collected.
  5. Due to the geographic location of many customers purchasing over the internet, NZ Muscle cannot guarantee service on-site or in-home even if additional costs for labour or travel have been accepted by the customer, NZ Muscle cannot be held responsible for any costs incurred or associated costs in the return of the product or the inability to use the product inside or outside of the warranty due to failure or inability to return the product to NZ Muscle.